3 things customers really want from claims, and how insurers can provide them. Part 1: Transparency
Consumers care about transparency – they want to know how decisions about their claims were made, even more so if… Read More
Introducing Sprout.ai’s Values
Although a lot has changed at Sprout.ai over the last few years, our goal to improve every insurance claim and… Read More
AI and Claims Processing: What Customers Really Think
Insurance innovation is not just about technology. It’s about people and their experiences. With claims processing evolving rapidly, it’s crucial… Read More
What does the future hold for motor insurers?
The global motor industry is going through a period of rapid transformation. The rise of car sharing, autonomous vehicles, green… Read More
Delays, shortages and inflation: What’s causing the challenges facing motor insurers in 2024?
This year and last have been a challenging period for motor insurers in the UK and beyond. EY’s latest UK… Read More
Debunking 9 myths about generative AI and insurance
Generative AI refers to the branch of artificial intelligence that focuses on creating content, such as images, texts, music, claims… Read More
How can insurers create people-centric business with generative AI?
There is a concern in the insurance industry and beyond that generative AI, along with other forms of AI, will… Read More
8 insurance functions that can benefit from generative AI
Insurers are always on the lookout for innovative ways to improve their operations and offer better services to their customers. … Read More
Generative AI in the Insurance Industry
Generative AI has gone from a technological niche to a global phenomenon within a matter of months. We asked more… Read More
How AI helps claims handlers provide a better customer experience
Ericson Chan, Zurich Insurance’s Chief Information and Digital Officer, recently announced that Zurich is starting to experiment with OpenAI’s natural… Read More