How insurers can select the right claims for automation
Insurers are always looking for ways to increase efficiency while decreasing costs. One way to achieve this is by automating… Read More
Insurers are always looking for ways to increase efficiency while decreasing costs. One way to achieve this is by automating… Read More
Claims are one of the most important customer touchpoints for insurers. Swift, fair resolutions lead to happy, loyal customers and… Read More
Transactional Net Promoter Score, or tNPS, is a way for insurers (and other businesses) to measure customer satisfaction. After a… Read More
Earlier this month, the CEO of a leading global insurer said that the impact of inflation on the company’s underwriting… Read More
More UK consumers are shopping around for insurance this year than in previous years, the CEO of price comparison website… Read More
Claims are a vital moment for insurers. They are likely to be the first time a customer comes into contact… Read More
Joanne Richardson spent over 20 years working in health insurance across multiple countries for AXA, including Mexico, France and the… Read More
Inflation, customer-centric claims, funding challenges and more
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Insurance customers anticipate a far faster claims process than the one they experience. How can insurers catch up?