At sprout.ai\/, it\u2019s our people who turn our vision of making every claim better into reality. <\/p>\n\n\n\n
Whether they\u2019re building a game-changing product, unlocking our growth, or charging ahead early in their careers, our team is the driving force behind our progress – and fuels our scale.<\/p>\n\n\n\n
Our Employee Spotlight Series showcases real stories from the team behind sprout.ai\/, lifting the lid on what it\u2019s really like to work here, how their work delivers better outcomes for millions of policyholders around the world, and some hot takes from our team.<\/p>\n\n\n\n
With each edition, we\u2019ll peek into the minds and motivations of our Sprouts – from world-leading engineers and data scientists to GTM leaders and rising talent.<\/p>\n\n\n\n
Get ready to meet the people powering the future of insurance.<\/p>\n\n\n\n
A journey from insurance to insurtech<\/strong><\/p>\n\n\n\n We\u2019re kicking off our series with Emily Weager, Engagement & Operations Manager, whose leap from claims handling to AI-driven customer success is everything we love about life at Sprout: fast-paced, purpose-led, and packed with growth.<\/p>\n\n\n\n Having formed the foundations of a career in insurance, Emily joined us as a Claims Automation Analyst, transitioning from an insurance background to the world of technology and bringing with her expertise from the front lines of claims handling.<\/p>\n\n\n\n In her three years with Sprout, she\u2019s had exposure to a whole range of different departments within Sprout, developing a multi-disciplinary skillset and embracing a hybrid role across both Operations and Customer Success. Sprout has fast-tracked her growth with hands-on learning at every turn.<\/p>\n\n\n\n Bridging insurance and technology, with purpose <\/strong><\/p>\n\n\n\n When first learning about the role at sprout.ai\/, Emily was motivated by the opportunity to apply her existing insurance knowledge to the world of AI. She was equally excited by the chance to earn new skills and grow in a completely new industry.<\/p>\n\n\n\n \u201cThe opportunity at Sprout immediately stood out; it aligned perfectly with my skill set as a claims handler while also offering a chance to step into technology. The chance to explore a new industry was exciting to me. From my experience as a claims handler, I knew first-hand that the insurance industry needs to evolve to keep up with modern ways of working.\u201d<\/p>\n\n\n\n A transparent and engaging hiring process <\/strong><\/p>\n\n\n\n The interview process reaffirmed the decision to join sprout.ai\/. After meeting with different people across the company, including the CEO, there was a clear view of sprout.ai\/\u2019s values and commitment to hiring the right people.<\/p>\n\n\n\n \u201cI got to speak to different people in the business, from Customer Engagement to technical teams, and even had a conversation with our CEO. It was refreshing to see how open the leadership team was and how much effort they put into ensuring Sprout\u2019s values resonated with new joiners.\u201d<\/p>\n\n\n\n Continuous career growth and development<\/strong><\/p>\n\n\n\n Right from the earliest days of her role at Sprout, Emily has seized a range of growth opportunities which were available to her across the business, supercharging her professional development. <\/p>\n\n\n\n \u201cI\u2019ve had incredible opportunities to grow throughout my time at Sprout, developing lots of new skills, through projects like onboarding new customers, managing live production accounts, and overseeing data security and our ISO 27001 accreditation. I\u2019ve strengthened my problem-solving, strategic thinking, leadership experience, and understanding of information security.\u201d<\/p>\n\n\n\n Beyond hands-on experience, mentorship has played a key role in Emily\u2019s growth. <\/p>\n\n\n\n \u201cComing in as a non-technical person into an AI business has its challenges, but mentorship from the team has been great. I have a bi-weekly mentoring session with one of our senior engineers, allowing me to deepen my understanding of SaaS and AI products.\u201d<\/p>\n\n\n\n Turning industry pain points into product power<\/strong><\/p>\n\n\n\n Emily is motivated by working on projects which deliver real-world value; for her one of the most exciting aspects of working at sprout.ai is seeing first-hand how the technology improves claims processing and enhances customer experiences. <\/p>\n\n\n\n \u201cI\u2019m motivated by delivering positive outcomes for our customers and having a real-world impact. Having been a claims handler, I understand the challenges we\u2019re solving first-hand. Now, I help build a product that makes claims processing faster and more efficient. Knowing that a policyholder can submit a claim and have all evidence processed in under five seconds is incredible.\u201d<\/p>\n\n\n\n A culture of collaboration and growth<\/strong><\/p>\n\n\n\n For Emily, sprout.ai\/\u2019s culture is built on collaboration, transparency, and hunger for growth. Collaboration and mutual respect drive success in the business. <\/p>\n\n\n\n \u201cWe have a great culture. We work towards the same goals, play to each other’s strengths, and truly value our colleagues. This is evident in our Sproutouts [our peer recognition programme], monthly socials, and the way we support and welcome new team members through onboarding and beyond.\u201d<\/p>\n\n\n\n