PRIVACY AND COOKIE POLICY

Our website uses cookies to help analyse how users use the site and to help us improve our service. Below you will find out all the information about how we use cookies. We ask that you read this cookie policy carefully as it contains important information on who we are and our use of cookies or similar technologies on our website.

If you want to find out more about how we deal with your personal data, then please see our Privacy Policy.

We are committed to protecting your right to privacy and respecting your rights, and if you think we ever fall short of this then please do get in touch and let us know and we will be happy to deal with your enquiries.

What is a cookie?

A cookie is a text file that is stored on your computer or mobile device by a website’s server, when you use our website.  Only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain anonymous information such as a unique identifier and the site name. These help us recognise you and your device and store some information about your preferences or past actions.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data , location data and the originating domain name of a users internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

Further information on cookies should be available in the help pages of your browser, and most browsers will recognise when a cookie is offered and allow users to control how and when they are accepted.

How does Sprout.ai use cookies?

Sprout.ai uses cookies on this website to:

  • recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
  • obtain information about your preferences and use of our website;
  • carry out research and statistical analysis to help improve our content, products and services and to help us better understand our users’ requirements; and
  • target our marketing and advertising campaigns [and those of our partners] more effectively by providing interest-based advertisements that are personalised to your interests; and
  • make your online experience more efficient and enjoyable.
  • For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Types of cookies

We may use the following types of cookies on our website:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our software products. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record a user’s visit to a website, the individual pages visited and the links followed. If the cookie is set by a third party (for example, an advertising network) which also monitors traffic on other websites, this type of cookies may also be used to track a user’s movements across different website and to create profiles of their general online behaviour. Information collected by tracking cookies is commonly used to serve users with targeted online advertising.

What are the specific cookies that Sprout.ai uses?

The website uses Google Analytics, which allows us to recognise and count the number of visitors to our site and to see how visitors move around the site when they are using it. The information generated by the cookie about your use of the website, including IP address, is transmitted to Google. This information is then used to evaluate your use of the website and to compile statistical reports on website activity for Sprout.ai. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

If you would like to know exactly what cookies are being used by Google Analytics and how they operate, or if you would like to find out more about the EU Cookie Law, you can do so via the links below.

* ICO Cookie Regulations and the EU Cookie Law

http://ico.org.uk/for_organisations/privacy_and_electronic_communications/the_guide/cookies

* Cookies and Google Analytics

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

The website also uses the following additional cookies:

Cookies which can improve the website and user experience

 

Cookies which can be used to target or retarget

 

Consent to use cookies

We will ask for your permission (consent) to place cookies or other similar technologies on your device, except where these are essential for us to provide you with a service that you have requested (eg to enable you to put items in your shopping basket and use our check-out process).

There is a notice on our home page which describes how we use cookies and requests your consent to place cookies on your device.

What if I don’t want cookies?

You can restrict or block web browser cookies which are set on your device through your browser settings.  You can be notified when cookies are sent to your browser, or you can refuse cookies completely. You can also delete existing cookies. The Help function of your browser will tell you how to do this.

You can visit www.aboutcookies.org or https://ico.org.uk for further information about disabling cookies.

For further information about cookies, visit the Interactive Advertising Bureau (www.iab.net), an industry body that develops standards and guidelines to support online business processes. It has produced a series of web pages that explain how cookies work and how they can be managed.

What if I have any questions?

Sprout.ai works hard to make sure that we keep your data safe and respect your legal rights and your privacy. So if you have any questions or ever feel that we fall short in our attempts then please do get in touch and let us know. Block Claim has a dedicated Data Protection Officer, Michael Blakeley, who can be contacted on mike@pangolindpc.co.uk, who will be happy to deal with any questions you may have.

Changes to this policy

This policy was published on 01.03.2019 and last updated on 19.03.2020.

We may change this policy from time to time, when we do we will inform you by updating this policy.