A Business Case for AI: Insights from 20 Interviews with Senior Claims Leaders

Our latest research dives into the real-world experiences of 20 senior claims leaders, offering unique insights into how AI is transforming claims processes. Through in-depth, qualitative interviews with leaders from general insurance, Lloyd’s, and third-party adjusting services, we explore how AI is being applied in claims —from automating claims to supporting complex cases.

These firsthand accounts from professionals on the frontlines of AI adoption provide valuable lessons on fraud detection, decision-making, and the strategies they’ve used to integrate AI into claims operations.

Discover what’s working, the challenges they’ve faced, and how AI can transform claims. Whether your goal is to streamline processes, improve fraud prevention, or boost customer satisfaction, this whitepaper offers actionable insights and practical guidance for overcoming AI implementation challenges, maximizing its potential and building a business case for AI.