Sprout.ai, an insurance automation specialist, today announced it has partnered with MetLife, a leading global insurer, to drive claims automation and deliver improved claims experiences. The collaboration, which spans multiple territories across the US, Asia and LATAM regions, is aimed at improving accuracy, speed and the overall customer experience.

Sprout.ai’s purpose-built AI technology seamlessly integrates into insurers’ existing systems, enabling automated claims decisions that are both swift and fair. By combining Sprout.ai’s advanced capabilities with MetLife’s human expertise, it ensures that AI serves as a powerful complement – amplifying human judgment, empathy, and experience in every claims decision.

The broadening of the partnership follows strong early success in Latin America, where the solution has already demonstrated measurable improvements in claims turnaround times, accuracy, and customer satisfaction.  

For both MetLife and Sprout.ai, these results speak to more than just technological advancement – they represent a fundamental reimagining of the claims experience. 

Roi Amir, CEO of Sprout.ai, said: “This partnership is a clear example of how AI can deliver meaningful change in insurance. By cutting processing times and improving accuracy, we’re helping MetLife raise the bar for what customers can expect from their claims experience. It’s about delivering speed and empathy at scale.”

Venkata Natarajan, MetLife U.S. Chief Information Officer, said: “Our partnership with Sprout.ai is another example of how MetLife is innovating with high tech solutions to address real customer needs.”

The partnership supports MetLife’s broader initiative to modernise its global claims operations, with additional further rollouts expected across US, Asia and LATAM regions. It has gained significant media attention, with coverage from Financial Times, Fintech Finance News, Coverager and Insurance Innovation Reporter.