Moving from AI pilot to production-scale decision intelligence
Claims AI pilots are now common across insurance. More than 67% of carriers, MGAs, and TPAs have an AI pilot in flight — but fewer than 7% reach production scale, according to Boston Consulting Group. The gap between those two numbers is what this webinar is about.
Most claims leaders already understand the potential of AI. The harder question is whether the operation is equipped to scale it.
When claim volume rises, complexity spikes, or experienced adjusters are stretched, does your operation break, stall or scale? That question matters most in lines of business exposed to surge events, facing rising complexity, or with ambitious growth targets.
Join Sprout.ai live on June 30 as we reveal the Claims Decision Intelligence Maturity Curve. See where your claims operation sits on the curve — and learn what it takes to move from AI pilot to production-scale decision intelligence.
What you’ll learn
In this webinar, we’ll explore:
- The five stages of Claims Decision Intelligence Maturity
- Why claims AI pilots typically stall before production
- What separates workflow automation from true AI-assisted decisioning
- How AI can improve consistency, speed, policy grounding, and adjuster confidence
- What operational foundations are needed to scale AI under volume and complexity pressure
- How better decisioning can improve loss ratio, reduce avoidable LAE, strengthen indemnity accuracy, and support defensible governance
Why this matters now
Claims is one of the most important financial levers a carrier, MGA, or TPA can control.
The pressure is familiar: loss ratio strain, reserve and indemnity accuracy, talent constraints, and board-level expectations that AI should now deliver measurable margin impact. When promising AI pilots fail to deliver production-scale value, the result is approved budget without measurable ROI — and decision inconsistency that continues to show up later in LAE, leakage, and combined ratio performance.
This session will show how claims decision intelligence can help organizations move toward higher-quality, cost-effective, compliant claims outcomes that improve margin.
Who should attend
This webinar is designed for insurance leaders involved in claims transformation, including:
- Chief Claims Officers
- Claims operations leaders
- Claims transformation and innovation leaders
- Insurance technology and digital leaders
- CEOs, CFOs, COOs and CTOs at carriers, MGAs and TPAs
- Leaders responsible for claims automation, AI, operational performance, or claims profitability
The webinar will help you identify where your operation sits today — and what needs to change to move forward.
Register now to secure your place
