Data PRIVACY & Security
We continuously monitor and improve Sprout.ai to meet the ever-increasing demands and challenges of security and cybercrime. Every person, team, and business using our platform trusts us to keep their data secure and confidential – we go to extensive lengths to protect it.
Governance & oversight
Sprout.ai has two appointed Data Protection Officers to safeguard security across multiple regions.
Our DPOs ensure we process personal data in compliance with relevant laws. They also serve as expert advisers and independently monitor our data governance, privacy, and risk management practices.
Contact our DPO office at DPO@sprout.ai
Compliance & certifications
ISO 27001 certification assures customers that our security frameworks and protocols have been validated by independent auditors against demanding international standards. Sprout.ai is ISO 27001 certified to the 2022 standard, most recently recertified in September 2025.
Sprout.ai complies with GDPR, which ensures:
Data encryption
All customer data is protected both at rest and during network transfer, using industry-leading encryption technology to prevent unauthorized access.
Data is transported securely, with AES 256-bit encryption, at rest and in transit. Encryption protects data from unauthorized modification and on-path attacks.
The connection is secured using TLS (Transport Layer Security) with 256-bit encryption. TLS ensures that data sent over the internet cannot be easily intercepted or read by attackers, keeping both content and customer identity confidential.
Server security
Our hosting environment is set up for high reliability and resiliency. If any part fails or there is a disaster, backup systems and processes will keep everything running and enable fast recovery, while also meeting strict global security and privacy standards.
Business continuity tests are conducted annually.
Our cloud hosting providers maintain multiple certifications for their data centres and comply with international regulatory standards including ISO 27001, ISO 27018, SOC 2 (SSAE 16), PCI DSS, FedRAMP and HIPAA.
Our servers are in data centers around the world, to support our global customers and their data residency requirements.
People & access
All Sprout.ai employees undergo formal data privacy and security training when they join the company, and annually thereafter.
It is important for us to reassure customers that there will never be unauthorized access to your data or communications. Sprout.ai employees, contractors or partners may be granted role-based permission, but only on a strict ‘need to know’ basis.
Development & testing
The Sprout.ai development team employs the latest secure coding techniques and best practices.
Development (test) and production environments are kept separate. Code changes are peer reviewed and logged for performance and audit purposes, prior to deployment into the production environment.
We limit the use of customer data for development and testing, instead creating synthetic data that mimics real customer data using algorithms.
We run annual penetration tests for vulnerability management via a third-party CREST certified provider. Results of these tests can be requested for review by Sprout.ai customers.
User access & security
Customer user and employee access to the Sprout.ai platform is defined and managed by authorized administrators at each organization. All granted and revoked access to content is logged for transparency to help users adhere to governance policies, and to provide a clear audit trail for compliance purposes.
To maintain security, users must set secure passwords, and multi-factor authentication is standard on all core applications.
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