How Sprout.ai helps claims handlers deal with document overload, customer expectations, and complex claims

We understand that claims handlers are facing many challenges and pressures in 2024. The increasing complexity of insurance claims, coupled with fluctuating workloads and expectations of rapid responses, can be incredibly demanding.

It’s not uncommon to find yourself dealing with emotionally charged situations, and this emotional toll can take a toll on your well-being. Navigating intricate policy terms and conditions adds to the stress. 

As the industry adopts new technologies, adjusting to these changes and mastering new systems can be a source of uncertainty. However, technology like Sprout.ai can help you find the time to focus on customers while delivering fair and efficient claims outcomes.

Interested in learning more about how Sprout.ai can make your job easier? Download our mini-guide to discover exactly how it works and some of the benefits it offers, including:

• 90% of claims documents fully automated
• 50% of claims settled in seconds
• 98% accuracy

Increased workloads?

Sprout.ai’s automation capabilities allow claims handlers to process claims more efficiently, reducing the time required for manual data entry and document review.

Complex claims?

Sprout.ai can extract and organise critical information from complex claims, helping handlers navigate intricate policy terms and conditions with greater ease.

Document overload?

Sprout.ai can efficiently handle high volumes of insurance documents, helping claims handlers manage document overload. By automating the extraction of key information, it streamlines the review process, reducing the burden of sifting through extensive documentation.

Missing information?

Sprout.ai’ is designed to identify missing or incomplete information within insurance documents. It can flag areas where critical data is absent, prompting claims handlers to follow up with policyholders or providers for the required details. This minimises delays caused by missing information and ensures that claims are processed promptly.

Customer expectations

By automating parts of the claims process, claims handlers can provide faster responses and updates to policyholders, meeting their expectations for transparency and efficiency.

• Read more: How AI helps claims handlers provide a better customer experience

Fraud detection

Sprout.ai’s fraud detection capabilities, including duplicate document checks, can help claims handlers identify potentially fraudulent claims more effectively.

Emotional toll

By automating routine tasks, Sprout.ai can free up time for claims handlers to focus on empathetic interactions with policyholders, reducing the emotional toll of the job.

Performance metrics

Sprout.ai can help claims handlers meet performance metrics by reducing the time spent on manual processes, allowing them to focus on quality and accuracy.

Speeding up claims processing through automation can ease many of the pressures you face as a claims handler. To explore in greater detail how Sprout.ai does this, download our mini-guide.