A Business Case for AI: Insights from 20 Interviews with Senior Claims Leaders
Our latest research dives into the real-world experiences of 20 senior claims leaders, offering unique insights into how AI is transforming claims processes. Through in-depth, qualitative interviews with leaders from general insurance, Lloyd’s, and third-party adjusting services, we explore how AI is being applied in claims —from automating claims to supporting complex cases.
These firsthand accounts from professionals on the frontlines of AI adoption provide valuable lessons on fraud detection, decision-making, and the strategies they’ve used to integrate AI into claims operations.
Discover what’s working, the challenges they’ve faced, and how AI can transform claims. Whether your goal is to streamline processes, improve fraud prevention, or boost customer satisfaction, this whitepaper offers actionable insights and practical guidance for overcoming AI implementation challenges, maximizing its potential and building a business case for AI.
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About Sprout.ai
Sprout.ai’s powerful AI-driven technology delivers fast and accurate claims decisions. Turning claims delays into real-time resolutions.
Sprout.ai is used by leading insurers across the globe including AXA, Metlife and AdvanceCare.
Described as the brain behind the scene, Sprout.ai reduces the burden on claims handling teams and enables better claims experiences, driving high customer retention and improved efficiency.
It typically takes insurers 25-30 days to process a claim. With Sprout.ai insurers have been able to process 60% of their claims straight through, with a 99% accuracy.