Fresh research with over 4,400 policyholders reveals the true drivers behind insurer choice, including transparency, fairness, and the subtle balancing act between technology and empathy.
- Gain the insights you need to build trust, bridge education gaps, and differentiate your customer proposition in a digital-first insurance landscape.
- Get the definitive view of how customers perceive AI-powered claims, and the trust factors shaping their experience.
- Learn what matters most to customers and which changes will boost loyalty and retention for enterprise insurers.
Download the report to get actionable recommendations on aligning AI strategy with what customers expect, now and in the future.