With survey results from 142 UK and US claims professionals, this report exposes the operational realities, regional differences, and line-specific pain points driving the push for automation in insurance claims processing.
- Gain an insider look at the evolving role of claim handlers – and how technology is enabling them to deliver superior customer outcomes.
- Learn how AI frees up handler time, solves document management bottlenecks, and empowers teams for deeper customer engagement and satisfaction.
- Discover the new skills and mindsets required for the next generation of claims talent, and why embracing digital transformation is no longer optional for large insurers.
Download the report for real data and practical insights to help you accelerate claims excellence.