Claims AI Assessment: Take the test now
Claims AI Assessment: Take the test now
Our purpose-built Artificial Intelligence (AI) layer eliminates manual work in insurance claims processing – automating what’s routine, and empowering handlers with smart tools to quickly and fairly resolve the rest.
Trusted by world-leading insurers, service providers & MGAs
Whether you are a dedicated provider of a single insurance product, or your cover spans multiple lines of business, Sprout.ai has the expertise and scale to meet your needs.
Sprout.ai has pioneered the most intelligent and accurate way to resolve claims fairly.
Our insurance-trained AI supercharges insurance claims processing and fraud detection. We integrate seamlessly with all core insurance platforms. We deliver the end-to-end automation and intelligence needed to reduce errors, cut turnaround times, and ensure fair, explainable decisions.
For insurers, treating customers thoughtfully, being transparent, controlling claims inflation, detecting fraud, and optimizing claim and loss ratios are mission critical. Sprout.ai reduces customer churn, drives business growth, and protects everyone.
Real-life results reported by our customers
Manual processing is slow, prone to error & leakage, inefficient & inaccurate
Volume & complexity of claims is rising, stretching resources & slowing growth
Disputes & policy issues that damage trust and reputation are on the rise
Operational inefficiencies impact customer service & combined operating ratio
Inaccuracies cause poor decisions, unnecessary payments, higher indemnity spend & increased risk
Manual processing of straightforward claims leaves less time for complex cases
Claims fraud, waste & abuse – increasingly AI-generated – is rising & worryingly difficult to detect
Explaining decision rationale & demonstrating fair treatment to customers & regulators can be challenging
I had the opportunity to lead the implementation at MetLife Chile, working alongside the Sprout.ai team. It was a great experience of collaboration and innovation, delivering excellent results for customer experience.
Pablo Guajardo
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Claims Manager & Operational Transformation Lead, Metlife Chile
AdvanceCare is continuously looking for innovative ways to improve the insurance claims experience. We selected Sprout.ai as our partner, as they have demonstrated that their technology and approach can take us one step forward in our digitalization and efficiency journey.
Sergio Melro
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Chief Operating Officer, AdvanceCare
Our partnership with Sprout.ai is another example of how MetLife is innovating with high tech solutions to address real customer needs.
Venkata Natarajan
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Chief Information Officer, MetLife
Our customers highly value the digital reimbursement solution that we provide through our app and web portal. Focusing on efficiency also means focusing on time resolution and the quality of service we provide to our customers. This is why we see AI as a useful tool and look for solutions that contribute to this, such as Sprout.ai.
Liliana Silva
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Operations Director, AdvanceCare
We know making a claim can be stressful, so we're dedicated to processing them quickly and smoothly. By partnering with Sprout.ai, we're using cutting-edge AI and NLP to free up our claims handlers, allowing them to focus on delivering empathetic support to customers.
David Russell
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Senior Manager, Claims & Underwriting Strategy, Scottish Widows (Lloyds Banking Group)
Sprout.ai can capture much more data, then format it so it is structured, allowing analysis into needs, leakage, and care quality.
Joanne Richardson
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Former Health Director, AXA
Awards & accolades
Sprout.ai rapidly classifies travel incidents, such as cancellations, lost luggage, or emergencies. We can help you to conduct cause analysis, interpret policy terms for fast inclusion and exclusion, assess claims, and calculate settlements automatically. Claims are settled with high accuracy, often within seconds, minimizing manual intervention, improving operational efficiency, and ensuring quick, fair compensation for claimants.
Sprout.ai extracts, validates, and contextualizes all information from handwritten veterinary and dental documents, eliminating manual entry and errors. Automated checks flag overbilling, tampering, and inconsistent treatments to prevent fraud, while codified data streamlines handler review. This accelerates pet claim resolution and enhances the experience for pet owners and staff.
Commercial insurers benefit from real-time, in-depth analysis of large, complex property and liability claims. Sprout.ai verifies policy cover, automates document extraction, and enhances transparency for regulatory reporting, enabling scalable efficiency and accuracy across commercial lines – even in unpredictable, high-volume, multi-region surge scenarios.
