Responding to rising customer expectations in insurance

Delivering ‘good’ or ‘excellent’ customer
experience is a priority for almost every
business, big or small. It means your
customers will keep coming back and will
recommend your product or service to
friends and family – all of which builds trust
in your brand.

This report explores how the insurance market is
changing and how legacy insurers can keep pace
with digital players and challenger brands.
It also addresses the role of technology and automation in addressing some of these challenges.