In 2024, we achieved some significant milestones, from expanding our reach globally and publishing groundbreaking insights into claims processing to being recognised as a leader in InsurTech innovation.
None of this would have been possible without the support of our customers, the dedication of our incredible team, and the trust placed in us by our partners and the wider insurance community – so a big thank you to all.
1. Over 3 million claims processed in 2024
This year, we reached an exciting milestone: processing over 3 million claims. This highlights the trust our customers place in Sprout.ai and the capabilities of our platform to deliver speed, efficiency, and accuracy. It’s also a testament to the hard work of our brilliant team to innovate and improve claims processing.
Read more: How automated claims processing enhances customer experience
2. Awards and industry recognition
We’re honoured to have been recognised by some of the leading names in the industry this year:
Mobile Reality put us among the UK-based InsurTech Companies That You Need to Know in 2024, with a nod to our ability to bring AI-driven efficiency to claims handling.
CNBC included us in The World’s Top 150 InsurTech Companies, acknowledging our global impact on claims automation and fraud management.
City AM highlighted us as one of London’s Top InsurTech Companies, recognising the trust placed in us by leading insurers like AXA and Generali.
InsurTech 50 listed us as one of the UK’s Most Innovative Insurance Technology Creators for 2024, celebrating the value we bring to the insurance ecosystem.
3. Research
Customer Experience – The Claim Handler’s Perspective
This year, we launched an original research report, “Customer Experience: The Claim Handler’s Perspective,” exploring the evolving role of claims handlers and the impact of AI on customer satisfaction.
Through insights from claims professionals, we’ve deepened our understanding of what truly matters to policyholders and how we can continue helping insuers improving the claims experience.
Friend or Foe – Is AI the Only Solution to Rising Insurance Fraud?
In 2024, we sparked important conversations about AI’s role in combating insurance fraud with our report, “Friend or Foe: Is AI the Only Solution to Rising Insurance Fraud?” By challenging assumptions and exploring alternative approaches, we aim to help insurers tackle fraud while maintaining customer trust.
Building a Case for AI
Our latest research, “Building a Case for AI,” provides a rare look into the real-world experiences of 20 senior claims leaders. Through in-depth qualitative interviews with professionals from general insurance, Lloyd’s, and third-party adjusting services, the report explores how AI is transforming claims processes, from automating routine tasks to supporting complex cases.
These firsthand accounts from industry leaders offer invaluable lessons on key areas like fraud detection, decision-making, and strategies for integrating AI into claims operations.
Thank you
These achievements are all a collective effort. Here’s to continuing this journey in 2025 as we continue to innovate, grow, and deliver exceptional solutions for the insurance industry.
