The AI paradox in healthcare claims: Bridging the gap between customer expectations and attitudes toward AI

Insurers are under increasing pressure to meet rising customer expectations. While many understand that AI can improve the speed and accuracy of claims processing, the fear of customer skepticism often holds them back. But what if your customers are more ready for AI than you think?
In our latest report, The AI Paradox in Healthcare Claims: Bridging the Gap Between Customer Expectations and Attitudes Toward AI, we discover how insurers can embrace AI and improve their claims process while keeping customers happy.
Download the report to find out:
- Why adopting AI in claims processing could be key to customer retention
- What really matters to customers in 2025
- The opportunities AI offers insurers to enhance efficiency, reduce costs, and elevate customer satisfaction.
Download now
About Sprout.ai
Sprout.ai’s powerful AI-driven technology delivers fast and accurate claims decisions. Turning claims delays into real-time resolutions.
Sprout.ai is used by leading insurers across the globe.
Described as the brain behind the scene, Sprout.ai reduces the burden on claims handling teams and enables better claims experiences, driving high customer retention and improved efficiency.
It typically takes insurers 25-30 days to process a claim. With Sprout.ai insurers have been able to process 60% of their claims straight through, with a 99% accuracy.