Research report: Generative AI in the Insurance Industry

Download the free report Generative AI has gone from a technological niche to a global phenomenon within a matter of months.  The release of Open AI’s ChatGPT has been a major driver of this important shift, but this technology has many other transformational applications when it is used to generate realistic images, audio or text. […]

How AI helps claims handlers provide a better customer experience

Ericson Chan, Zurich Insurance’s Chief Information and Digital Officer, recently announced that Zurich is starting to experiment with OpenAI’s natural language processing tool ChatGPT in claims and underwriting. AI can create “a huge amount of efficiency” in jobs such as extracting information from long documents and writing code for statistical models, he told the Financial […]